Product Support
New to 2011: Character Tool Kit & Book.
With this fun gadjet you can use the 14 stencils to create a whole host of faces, characters and designs; then freeze them into delicious ice lollies.
Read moreZoku Quick Pop™ Maker Duo
New to The Zoku Quick Pop™ Maker range is the compact Duo version of the original Quick Pop™ Maker.
Read moreUh oh, my Quick Pop™ is stuck
Don’t worry, sometimes it happens. Here are some simple tips to ensure effortless pop removal: Read all instructions carefully Do not use beverages with artificial sweeteners such as sucralose, aspartame, Splenda™, saccharin, etc. Plain water, carbonated beverages, or beverages that do not have enough sugar content may get stuck in the Quick Pop™ Maker. Make [...]
Read moreMy stick broke while removing the lolly
It is possible to break the stick with the Super Tool when used with excessive force. Order replacement parts in our online store – coming soon.
Read moreI’ve lost my Super Tool/pop stick/drip cup
You can order replacement parts in our online store – coming soon.
Read moreMy Quick Pop™ Maker container is broken, and the liquid inside is everywhere
The refrigerant liquid is non-toxic, but do not try to use The Quick Pop™ Maker any longer. It should be discarded immediately.
Read moreMy finger is stuck to the cavity
If your fingers are stuck to The Quick Pop™ Maker, run them under warm water. Do not touch the metal part of The Quick Pop™ Maker when it is frozen.
Read moreThe tabs on the stick will not sit properly in the mould
Make sure that the sticks are inserted before pouring in the juice, and that there are no other ingredients at the bottom of the mould cavity (nuts, fruit, etc.). If the sticks are not seated properly, the Quick Pops™ will not pull out.
Read moreThe second batch of pops won’t freeze
Multiple batches of Quick Pops™ are possible if done in quick succession. Too much time between batches will cause The Quick Pop™ Maker to defrost. It is also possible that the temperature of your freezer is not cold enough, or the Quick Pop™ Maker was not completely frozen. Lower the temperature of your freezer to [...]
Read moreThe tip of the Quick Pop™ stayed in the mould
The pop stick was not fully inserted into the mould cavity. Be sure the pop stick is fully seated in the mould cavity BEFORE pouring the juice.
Read moreThe stick came out and the lolly stayed in the mould
The ingredients were not completely frozen or they were too soft for making a Quick Pop™ (ice cream, some types of puds and yogurts may not work well). Try waiting longer before removing the Quick Pop™, or use different ingredients.
Read moreWill alcoholic beverages work?
Alcohol freezes at a much lower temperature than water, but small amounts of alcohol mixed in with your lolly pop recipe may work. We have had success with beer and wine, and some mixed drinks. Alcohol has a tendency to alter the texture and taste of the lolly.
Read moreWhy can’t I use fizzy drinks?
Carbonated beverages have a tendency to overflow past the fill line. If a mould is overfilled it may be impossible to remove the lolly pop, so we don’t recommend using them. Once a carbonated beverage is “flat” it is ok to use in the Quick Pop™ Maker.
Read moreCan I make sugar-free lollies?
Natural sugar helps release the pops from the moulds. Without any sugar the pops can be very difficult or impossible to remove from the Quick Pop™ Maker. Anyone who’s ever scraped ice off of a car windshield in the winter understands just how strong a bond ice will make even on the smoothest surfaces. Any [...]
Read moreI can’t pull the Quick Pop™ out of the mould
If the sugar content is too low, or if the ingredients are too soft (some types of ice cream, puds, and yogurt) the pop may get stuck in the mould. Do not use extreme force or other tools to remove the pop or the stick and Super Tool may break. Simply defrost The Quick Pop™ [...]
Read moreHow to make lollies from fizzy drinks
Mmm, soda pops. They’re just what the doctor ordered – Dr. Pepper, that is! Here are some tips to ensure success when making a pop with your favorite soda
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